Customer satisfaction is extremely important to Mistico Opus.
We aim to deliver the best non-toxic candles for home, crafted using organic soy wax and pure essential oils.
Damaged or Incorrect Products
If you receive a product that is:
- Damaged during transit
- Defective
- Incorrect item delivered
Please contact us within 48 hours of delivery at: contact@misticoopus.com
Include:
- Order number
- Photos of the product and packaging
After verification, we will provide either:
- Replacement product
- Store credit or refund (as applicable)
Non-Returnable Items
Due to the nature of organic aromatherapy candles and handmade products, we currently do not accept returns for:
- Change of mind
- Fragrance preference
- Used candles
Refund Process
Approved refunds will be processed within 5–7 business days.
Depending on the payment method:
- Prepaid orders → refunded to original payment method
- COD orders → issued as Mistico Opus Store Credit
