Effective Date: 15 August, 2025
At MISTICO OPUS we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, purchase our products, or interact with us in any way.
By using our website or services, you agree to the practices described in this policy.
1. Information We Collect
Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
We may collect the following types of information:
Communication Records: Messages or emails sent to our customer service team.
Personal Information: Name, email address, phone number, shipping/billing address, and payment details (processed securely through our payment partners).
Order Details: Products purchased, order history, and preferences.
Technical Information: IP address, browser type, device information, and browsing patterns via cookies.
2. How We Use Your Information
We use the information we collect for:
Complying with legal requirements.
Processing and delivering your orders.
Communicating order updates and responding to inquiries.
Improving our products, website, and customer experience.
Sending you promotional offers, only if you have opted in.
3. Cookies
Our website uses cookies to enhance your browsing experience. Cookies help us:
- Remember your preferences.
- Analyse website traffic.
- Offer personalised recommendations.
You can disable cookies in your browser settings, but this may affect website functionality.
4. Data Sharing and Disclosure
We respect your privacy and do not sell your personal data.
We may share your information only with:
Legal Authorities if required by law or to protect our legal rights.
Trusted Service Providers (payment gateways, delivery partners, email service providers) for order fulfilment.
5. Data Security
We implement industry-standard measures to protect your personal information. However, no online transmission is 100% secure, and we cannot guarantee absolute protection.
6. Your Rights
Under applicable Indian laws, you have the right to:
Request deletion of your personal data, subject to legal and transactional obligations.
Access the personal data we hold about you.
Request corrections or updates to your information.
Withdraw consent for marketing communications.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites.
8. Children’s Privacy
Our products and services are intended for individuals aged 18 and above. We do not knowingly collect personal data from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised “Effective Date.”
