{"id":486,"date":"2022-03-21T13:31:08","date_gmt":"1999-01-01T00:00:00","guid":{"rendered":"https:\/\/startersites.io\/blocksy\/modern-shop\/?page_id=486"},"modified":"2026-03-09T07:00:49","modified_gmt":"2026-03-09T01:30:49","slug":"refund-returns","status":"publish","type":"page","link":"https:\/\/misticoopus.com\/candles\/refund-returns","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"486\" class=\"elementor elementor-486\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7324a21f e-flex e-con-boxed e-con e-parent\" data-id=\"7324a21f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6f0c44e9 elementor-widget elementor-widget-text-editor\" data-id=\"6f0c44e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-family: inherit; font-size: inherit; font-style: inherit; font-variant-ligatures: inherit; font-variant-caps: inherit; font-weight: inherit; background-color: inherit;\">Customer satisfaction is extremely important to <\/span><strong style=\"font-family: inherit; font-size: inherit; font-style: inherit; font-variant-ligatures: inherit; font-variant-caps: inherit; background-color: inherit;\">Mistico Opus<\/strong><span style=\"font-family: inherit; font-size: inherit; font-style: inherit; font-variant-ligatures: inherit; font-variant-caps: inherit; font-weight: inherit; background-color: inherit;\">.<\/span><\/p>\n<p>We aim to deliver the <strong>best non-toxic candles for home<\/strong>, crafted using <strong>organic soy wax and pure essential oils<\/strong>.<\/p>\n<p><strong>Damaged or Incorrect Products<\/strong><\/p>\n<p>If you receive a product that is:<\/p>\n<ul>\n<li>Damaged during transit<\/li>\n<li>Defective<\/li>\n<li>Incorrect item delivered<\/li>\n<\/ul>\n<p>Please contact us within <strong>48 hours of delivery<\/strong> at:\u00a0<strong style=\"font-family: inherit; font-size: inherit; font-style: inherit; font-variant-ligatures: inherit; font-variant-caps: inherit; background-color: inherit;\">contact@misticoopus.com<\/strong><\/p>\n<p>Include:<\/p>\n<ul>\n<li>Order number<\/li>\n<li>Photos of the product and packaging<\/li>\n<\/ul>\n<p>After verification, we will provide either:<\/p>\n<ul>\n<li>Replacement product<\/li>\n<li>Store credit or refund (as applicable)<\/li>\n<\/ul>\n<p><strong>Non-Returnable Items<\/strong><\/p>\n<p>Due to the nature of <strong>organic aromatherapy candles and handmade products<\/strong>, we currently <strong>do not accept returns for:<\/strong><\/p>\n<ul>\n<li>Change of mind<\/li>\n<li>Fragrance preference<\/li>\n<li>Used candles<\/li>\n<\/ul>\n<p><strong>Refund Process<\/strong><\/p>\n<p>Approved refunds will be processed within <strong>5\u20137 business days<\/strong>.<\/p>\n<p>Depending on the payment method:<\/p>\n<ul>\n<li>Prepaid orders \u2192 refunded to original payment method<\/li>\n<li>COD orders \u2192 issued as <strong>Mistico Opus Store Credit<\/strong><\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Customer satisfaction is extremely important to Mistico Opus. We aim to deliver the best non-toxic candles for home, crafted using organic soy wax and pure essential oils. Damaged or Incorrect Products If you receive a product that is: Damaged during transit Defective Incorrect item delivered Please contact us within 48 hours of delivery at:\u00a0contact@misticoopus.com Include: [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-486","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/misticoopus.com\/candles\/wp-json\/wp\/v2\/pages\/486","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/misticoopus.com\/candles\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/misticoopus.com\/candles\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/misticoopus.com\/candles\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/misticoopus.com\/candles\/wp-json\/wp\/v2\/comments?post=486"}],"version-history":[{"count":4,"href":"https:\/\/misticoopus.com\/candles\/wp-json\/wp\/v2\/pages\/486\/revisions"}],"predecessor-version":[{"id":2119,"href":"https:\/\/misticoopus.com\/candles\/wp-json\/wp\/v2\/pages\/486\/revisions\/2119"}],"wp:attachment":[{"href":"https:\/\/misticoopus.com\/candles\/wp-json\/wp\/v2\/media?parent=486"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}