{"id":486,"date":"2022-03-21T13:31:08","date_gmt":"1999-01-01T00:00:00","guid":{"rendered":"https:\/\/startersites.io\/blocksy\/modern-shop\/?page_id=486"},"modified":"2026-03-09T07:00:49","modified_gmt":"2026-03-09T01:30:49","slug":"refund-returns","status":"publish","type":"page","link":"https:\/\/misticoopus.com\/candles\/refund-returns","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t
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Customer satisfaction is extremely important to <\/span>Mistico Opus<\/strong>.<\/span><\/p>\n

We aim to deliver the best non-toxic candles for home<\/strong>, crafted using organic soy wax and pure essential oils<\/strong>.<\/p>\n

Damaged or Incorrect Products<\/strong><\/p>\n

If you receive a product that is:<\/p>\n

    \n
  • Damaged during transit<\/li>\n
  • Defective<\/li>\n
  • Incorrect item delivered<\/li>\n<\/ul>\n

    Please contact us within 48 hours of delivery<\/strong> at:\u00a0contact@misticoopus.com<\/strong><\/p>\n

    Include:<\/p>\n

      \n
    • Order number<\/li>\n
    • Photos of the product and packaging<\/li>\n<\/ul>\n

      After verification, we will provide either:<\/p>\n

        \n
      • Replacement product<\/li>\n
      • Store credit or refund (as applicable)<\/li>\n<\/ul>\n

        Non-Returnable Items<\/strong><\/p>\n

        Due to the nature of organic aromatherapy candles and handmade products<\/strong>, we currently do not accept returns for:<\/strong><\/p>\n

          \n
        • Change of mind<\/li>\n
        • Fragrance preference<\/li>\n
        • Used candles<\/li>\n<\/ul>\n

          Refund Process<\/strong><\/p>\n

          Approved refunds will be processed within 5\u20137 business days<\/strong>.<\/p>\n

          Depending on the payment method:<\/p>\n

            \n
          • Prepaid orders \u2192 refunded to original payment method<\/li>\n
          • COD orders \u2192 issued as Mistico Opus Store Credit<\/strong><\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

            Customer satisfaction is extremely important to Mistico Opus. We aim to deliver the best non-toxic candles for home, crafted using organic soy wax and pure essential oils. Damaged or Incorrect Products If you receive a product that is: Damaged during transit Defective Incorrect item delivered Please contact us within 48 hours of delivery at:\u00a0contact@misticoopus.com Include: […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-486","page","type-page","status-publish","hentry"],"blocksy_meta":[],"yoast_head":"\nRefund and Returns Policy - Mistico Opus<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/misticoopus.com\/candles\/refund-returns\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - Mistico Opus\" \/>\n<meta property=\"og:description\" content=\"Customer satisfaction is extremely important to Mistico Opus. 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